Are you Hiding Behind Email?
We all know that email has revolutionised the way we communicate with each other. Unfortunately, like all revolutions, not all the consequences are beneficial. For one thing, we now have much more...
View ArticleHow To Deal With Angry People
I was running a course last week about handling conflict at work. Several participants mentioned that they had problems dealing with angry people. I’m sure that this is something many people find...
View ArticleHow To Be A Good Listener
Have you ever been talking to someone and just got the feeling that you didn’t have their full attention? Have you ever been listening to someone and found that they became cross or agitated, as if...
View ArticleHow To Set Boundaries With People At Work
By this I mean letting people know what you will and will not do. This is particularly important where you feel you need to stop doing certain things, e.g. taking on extra work, staying late, doing...
View ArticleThe No.1 Secret Of Effective Communication
I recently took part in a discussion about the biggest mistakes presenters make. My view was that the main problem with many presenters, speakers and trainers is that they begin with ” what do I want...
View Article6 Ways To Really Connect As A Speaker
I love watching a really good stand-up comedian. Of course, who you consider to be a really good comedian is a matter of taste, but all the successful ones share one trait – they know how to hold an...
View ArticleHow To Avoid Being Seen As Negative
I was working with a manager recently ( I’ll call him Colin to protect his identity ) who complained that some people he worked with had a poor impression of him. In particular, his boss thought of him...
View Article5 Top Tips For Communicating At Christmas
Christmas is a very stressful time in many workplaces. Yes, I know it’s meant to be a jolly season with everyone being nice to each other but I’m talking about the real world – the one where people...
View Article3 Things People Get Wrong About Assertiveness
I’m running some workshops this week, on Influencing Skills and Dealing With Difficult People. In both, I’ll be talking about how to be assertive. But I’ll also have to be careful to warn the groups...
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